A clear path
for returns and refunds.

1. 30-day returns for eligible items

Eligible return requests should be submitted within 30 days of delivery.

If your order arrives defective, damaged, incorrect or with an issue that prevents normal use, contact us as soon as possible so we can review the situation. Include your order number, a brief description and photos or video when relevant.

2. How to request a return

1. Contact support

   Email [email protected] with your order number and the reason for your request. Provide supporting photos or video if requested.

2. Wait for authorization

   Support will review your request and provide return instructions. Please do not send products back before receiving those instructions.

3. Prepare the item

   If a physical return is required, securely package the product and include the components requested in the return instructions.

4. Follow the resolution

   Approved claims may be resolved through a return, refund, replacement or another appropriate solution. Follow the instructions for your case.

Do not purchase return postage unless instructed by support.

3. Defective or damaged items

If an item arrives defective or damaged, contact us within the return period. After reviewing the issue, an eligible claim may be resolved through a replacement, refund, approved return or another appropriate resolution depending on the situation.

We may request photos, video, troubleshooting information or other details needed to verify the issue.

4. Incorrect or missing items

If you receive the wrong item, an incomplete order or a package missing an expected product, contact us promptly after delivery. Include your order number and, when applicable, photos of the package and the items received.

We will review the order information and determine the appropriate replacement, refund or other resolution.

5. Return shipping & packing

Return-shipping instructions depend on the reason for the return and the item involved. For an approved defective, damaged or incorrect-item return, MYSMARTLIFE may provide a prepaid return label or another approved return method.

Customers should not purchase return postage unless instructed to do so by support.

Follow the approved return instructions. Where applicable, include the original accessories, cables, manuals and other supplied components. Package the item securely to help prevent additional damage during return shipping.

6. Refunds

Approved refunds are returned to the original payment method. When a returned item must be received or reviewed first, the refund will be initiated after the return has been processed.

Once MYSMARTLIFE issues a refund, your bank, card issuer or payment provider may need additional processing time before the funds appear in your account.

7. Replacements

In some cases, an eligible issue may be resolved by sending a replacement instead of issuing a refund. Availability depends on the product, inventory and the circumstances of the claim.

8. Order cancellations

If you need to cancel an order, contact us as soon as possible. Orders that have not yet shipped may be eligible for cancellation.

Once an order has entered fulfillment or has been handed to the carrier, cancellation may no longer be possible.

9. Items that may not be eligible

A return or refund may be declined when the item:

• Has been intentionally damaged, misused or altered.
• Is missing essential components because of customer use or handling.
• Is returned without prior authorization when authorization was required.
• Is outside the applicable return period unless otherwise approved.

Additional product-specific restrictions may apply where clearly stated on the applicable product page or required by law.

10. Help with your request

For a return, refund, replacement or damaged order, email [email protected]. Include your order number whenever possible so we can locate the order.

For a parcel that has not arrived, see Buyer Protection and Tracking Help.