Refund & Return Policy
30-Day Returns for Eligible Items
Eligible return requests should be submitted within 30 days of delivery.
If your order arrives defective, damaged, incorrect, or with an issue that prevents normal use, contact us as soon as possible so we can review the situation.
Please include your order number, a brief description of the issue, and photos or video when relevant. This information can help us resolve the request faster.
How to Request a Return
- Email [email protected] with your order number.
- Explain the reason for the return and provide supporting photos or video if requested.
- Wait for return authorization and instructions before sending the item back.
- If a physical return is required, securely package the item and include the components requested in the return instructions.
Please do not send products back without first receiving return instructions from our support team.
Defective or Damaged Items
If an item arrives defective or damaged, contact us within the return period.
After reviewing the issue, an eligible claim may be resolved through a:
- Replacement
- Refund
- Approved return
- Other appropriate resolution depending on the situation
We may request photos, video, troubleshooting information, or other details necessary to verify the issue.
Incorrect or Missing Items
If you receive the wrong item, an incomplete order, or your package is missing an expected product, contact us promptly after delivery.
Include your order number and, when applicable, photos of the package and the items received.
We will review the order information and determine the appropriate replacement, refund, or other resolution.
Return Shipping
Return-shipping instructions depend on the reason for the return and the item involved.
For an approved defective, damaged, or incorrect-item return, MYSMARTLIFE may provide a prepaid return label or another approved return method.
Customers should not purchase return postage unless instructed to do so by our support team.
Refunds
Approved refunds are returned to the original payment method.
When a returned item must be received or reviewed first, the refund will be initiated after the return has been processed.
Once MYSMARTLIFE issues a refund, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
Replacements
In some cases, an eligible issue may be resolved by sending a replacement instead of issuing a refund.
Replacement availability depends on the product, inventory, and the circumstances of the claim.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Orders that have not yet shipped may be eligible for cancellation.
Once an order has entered fulfillment or has been handed to the carrier, cancellation may no longer be possible.
Items That May Not Be Eligible for Return
A return or refund may be declined when the item:
- Has been intentionally damaged, misused, or altered.
- Is missing essential components because of customer use or handling.
- Is returned without prior authorization when authorization was required.
- Is outside the applicable return period unless otherwise approved.
Additional product-specific restrictions may apply where clearly stated on the applicable product page or required by law.
Before Returning an Item
If your return is approved, please follow the return instructions provided by our support team.
Where applicable, include the original accessories, cables, manuals, and other components supplied with the product.
Products should be packaged securely to help prevent additional damage during return shipping.
Need Help?
If you have a question about a return, refund, replacement, or damaged order, contact:
Include your order number whenever possible so we can locate the order faster.