Buyer Protection Policy
What’s Covered
If your package arrives after the original estimated delivery window shown at checkout, you can request a $5 store credit as a goodwill gesture. Limit one credit per order.
How to Claim
- Wait until the shipment is delivered and note the carrier timestamp.
- Email [email protected] within 7 days of delivery with your order number.
- We’ll review the timeline and add the credit to your account if eligible.
Eligibility Rules
- Credit applies when delivery is beyond the original estimate, not revised estimates issued later by the carrier.
- Multi‑package orders are assessed individually; if all packages are late, one credit applies.
- Preorders and backorders are excluded.
Exceptions
- Events outside carrier control (severe weather, strikes, customs inspections).
- Incorrect or incomplete addresses provided at checkout.
- Missed delivery attempts or held‑for‑pickup parcels.
Lost or Stolen Packages
If tracking shows delivered but you can’t locate the parcel, contact us promptly. We’ll help start a trace with the carrier and advise next steps. Porch‑piracy claims may require a police report or carrier affidavit.
Questions?
We’re here to help—email [email protected].