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MYSMARTLIFE · Privacy

Your information.
Our published privacy policy.

Read how MYSMARTLIFE collects and uses personal information, the published data-handling commitments and how to contact us about a privacy request.

1. Our Commitment to Privacy

At MYSMARTLIFE, we respect your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase. We adhere to Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Data We Collect

We collect information to provide a better shopping experience and fulfill our contractual obligations to you:

  • Identity & Contact Data: Name, email address, phone number, and shipping/billing addresses.
  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
  • Technical Data: IP address, browser type and version, time zone setting, and operating system used to access this website.
  • Payment Information: We do not store your full credit card details. All payment transactions are processed through secure, PCI-compliant payment gateways.

3. How We Use Your Data

  • Order Fulfillment: To process and deliver your order, including managing payments, fees, and charges.
  • Customer Support: To notify you about changes to our terms or privacy policy and to address any support queries.
  • Site Improvement: To use data analytics to improve our website, products, marketing, and user experience.
  • Marketing: With your explicit consent, we may send you emails about new products, special offers, and other updates. You can opt out at any time.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. This includes the use of SSL encryption technology to protect your data during transmission.

5. Sharing Your Personal Data

We do not sell your personal data. We typically only share data with third parties required to run our business, such as:

  • Service Providers: Companies that provide IT and system administration services.
  • Professional Advisers: Including lawyers, bankers, auditors, and insurers.
  • Regulatory Bodies: Revenue Canada and other regulators who require reporting of processing activities in certain circumstances.

6. Cookies & Analytics

We use cookies to enhance your browsing experience and analyze our traffic. You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.

MySmartLife visitor analytics — enabled by default

We use first-party visitor analytics by default to understand store traffic and improve our pages, products and shopping experience. We save pages visited, referring website or campaign tags, approximate active time, scroll depth, shopping actions, device and browser type, language, screen size and browser timezone. A random browser identifier helps us recognize visits from the same browser. Country is included only when our hosting server provides GeoIP information. If you sign in, your visit can be associated with your customer account. A guest browser identifier does not identify you by name.

Visitor analytics records are available to store administrators and retained for up to 90 days. This feature does not save raw IP addresses, passwords, payment details, form contents or full referring URLs. It does not automatically open a consent popup or add a floating preferences button.

You can opt out at any time: select Change analytics preferences below, then Disable analytics. This stops this visitor analytics feature and requests deletion of saved analytics associated with the current browser identifier when storage is available. You can enable it again from the same control. We remember your choice in this browser for up to 180 days; the visitor identifier expires after 90 days. Clearing cookies or using another browser can reset these preferences. Existing opt-outs and browser Do Not Track or Global Privacy Control signals are respected. This control applies to MySmartLife first-party visitor analytics; other services described in this policy have their own data handling.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.

9. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact our privacy team at: [email protected].

Last Updated: October 26, 2026