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Privacy Policy

Overview

We respect your privacy. This policy explains what data we collect, how we use it, the legal bases for processing, and the choices you have. It applies to our website, customer support, and marketing communications.

Data We Collect

  • Contact & account data: name, email, phone, addresses, preferences.
  • Order & support data: purchased items, delivery details, messages, warranty claims.
  • Technical data: IP address, device/browser info, pages viewed, approximate location.
  • Payments: handled by processors; we do not store full card numbers.

How We Use Data

  • Process and deliver orders, provide support, and manage your account.
  • Improve our products, pages, and recommendations.
  • Prevent fraud, secure our services, and comply with legal obligations.
  • Send marketing with your consent—you can opt out anytime.

Legal Bases

We rely on one or more of the following: performance of a contract (fulfilling your order), legitimate interests (site security, service improvement), consent (marketing), and legal obligations (tax, accounting). Our practices aim to align with Canada’s privacy laws, including PIPEDA and applicable provincial requirements.

Sharing

We don’t sell personal data. We share only with service providers needed to run our store—payment processors, shipping carriers, analytics, cloud hosting—and as required by law.

Cookies & Analytics

We use cookies and similar technologies for essential site functions, remembering preferences, measuring performance, and (where enabled) ads. You can control cookies in your browser; blocking some may impact site features.

Data Retention

We keep data only as long as necessary for the purposes described above or as required by law and then delete or anonymize it.

Your Choices & Rights

  • Access, correct, or delete your information.
  • Opt out of marketing emails via the unsubscribe link.
  • Request a copy of your data or object to certain uses where applicable.

International Transfers

Your data may be processed in other countries with appropriate safeguards in place.

Children

Our services are not directed to children under 16, and we do not knowingly collect their data.

Updates

We may update this policy to reflect changes in our practices or the law.

Last Updated: August 12, 2025

Contact

Questions or requests? Email [email protected].