Available shipping methods
Use the shipping information shown for the product and your order. Same-day delivery can be available for certain products; refer to the individual product page for availability.
Urgent-delivery guidanceFrom your order
to your doorstep.
Understand processing, delivery estimates, tracking and what to do if a parcel needs attention. The information for your product and order matters when planning an arrival date.
- Normal processing
- 1–3 business daysFor most in-stock orders; before transit
- Delivery timing
- Varies by orderProduct, destination and carrier matter
- Shipping charges
- Review your order totalCheck the charges before confirming
The shipping journey
Order processing
Most in-stock orders are normally processed within 1–3 business days, Monday to Friday. Processing prepares the order for dispatch; it is separate from delivery time.
Shipment & tracking
Tracking details are provided by email when available from the carrier. A shipping label may appear before the carrier records the first movement scan.
Carrier delivery
Transit time depends on the destination, shipping service and any customs checks. Read the product’s delivery information and the estimate supplied for your order.
Methods, estimates & charges
Delivery estimates
Delivery dates are estimates unless a specific commitment is confirmed for your order. Carrier backlogs, weather and holidays can affect arrival. Processing time and transit time are separate.
Shipping charges
Review the shipping charges, any applicable promotion and the final order total before paying. Contact support if a charge or shipping condition is unclear.
More than one package
Some large or multi-item orders may ship in separate boxes. Check each available tracking link; one delivered package may not be the complete order.
International shipping & customs
International shipping is available to many destinations. Check the product and checkout information for your destination, and ask support if delivery availability is unclear.
For orders outside Canada, customs duties, import taxes and brokerage fees are the buyer’s responsibility. These charges are not included in the purchase price and are typically collected by the carrier or local customs office.
Customs inspections and local holiday backlogs can extend transit time. Package values and contents are declared as required by law.
If your delivery needs attention
Tracking has stopped updating
Check the last carrier scan and any delivery notice. If the estimate has passed or tracking remains at “Label created” for more than 48 hours, contact support with your order and tracking numbers.
Tracking helpDamaged or missing parcel
Contact support promptly. Keep the original packaging and photograph any damage. For a parcel marked delivered, check with household members, building staff and neighbours, then contact us if it is still missing.
Delivery-claim processAddress or delivery-access problem
Check your full address, apartment number and postal code before ordering. Contact us quickly if a correction is needed. Orders returned because of an incorrect or incomplete address may be subject to reshipment fees.
Get shipping support