Shipping Information

Order Processing & Tracking

We aim to get your smart tech to you as quickly as possible. Most in-stock orders process and leave our warehouse within 1–4 business days (Monday–Friday). You will receive an email confirmation with a tracking link as soon as your shipping label is created or the carrier scans the package.

Delivery Estimates & Costs

       
• Delivery Estimates: Estimated timelines are provided at checkout and are based on the carrier's typical delivery window. Note that these are estimates and not guarantees.
       
• Shipping Costs: Fees are calculated based on your destination, package weight/size, and the selected shipping method (Standard, Express, Same-Day). You will see the final cost at checkout before confirming your purchase.
       
• Multiple Packages: For safety or speed, some large or multi-item orders may ship in separate boxes. You will receive individual tracking links for each package.
     

International Orders (Outside of Canada)

We ship to many countries. Please note the following for orders outside of Canada:

       
• Duties & Taxes: Customs duties, import taxes, and brokerage fees are the buyer’s responsibility. These charges are not included in your purchase price and are typically collected by the carrier or local customs office upon delivery.
       
• Transit Time: Delivery timelines can be significantly extended by customs inspections or local holiday backlogs.
       
• Customs Documentation: We correctly declare the package value and contents as required by law.
     

Delays and Disclaimers

We rely on our shipping partners for timely delivery. Unfortunately, certain events are outside our control:

       
• Carrier Delays: Severe weather, natural events, or unexpected operational backlogs may cause delivery delays.
       
• Incorrect Address: Orders returned due to an incorrect or incomplete address provided by the customer may be subject to reshipment fees.
     

Lost or Damaged Parcels

If your package arrives damaged or is lost in transit, please follow these steps to help us resolve the issue quickly:

       
• Report Promptly: Notify our support team within 48 hours of delivery or when the package is confirmed lost by the carrier.
       
• Document Damage: Keep all original packaging and take clear photos of the damage to both the packaging and the product. This is essential for filing a claim.
     

Shipping Support

Need help tracking an order or have questions about your specific shipment?

Email [email protected] with your order number in the subject line for the fastest response.