From our store to your door. Your shipment’s latest update, all in one place.
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Each package has its own updates and may arrive separately. Choose a package to follow its progress.
A simple guide to preparation, tracking updates and delivery, with clear next steps whenever you need a hand.
Preparation is the first step. Most in-stock orders are normally processed within 1–3 business days, Monday to Friday. Delivery transit follows preparation.
Use your order number and checkout email above, even before tracking is assigned. Your confirmation has any product-specific estimate. We can help review preparation if it goes beyond that window.
A tracking reference can be ready before the first movement scan. “Label created” means the shipment details are registered. A pickup or movement scan confirms the next step.
Return here later for the next recorded checkpoint. If the label stage lasts more than 48 hours, we can help with a shipment review.
Scans show key moments in the journey. Time between updates is common during travel between facilities, processing, weekends and busy periods.
Use the delivery estimate supplied with your order as your guide. If that date has passed, ask us to review your shipment so we can help with the next step.
Your order number and checkout email let you check your order before a tracking history appears. For a newly assigned tracking number, scan updates can follow later.
Tracking records delivery checkpoints. Travel and processing between those checkpoints can take place before the next scan appears. Use the estimate supplied with your order as your timing guide. If that estimate has passed or a delivery issue is recorded, we can help with a shipment review.
Check your order confirmation and product delivery information. A shipment estimate also appears above when one is provided with tracking. Estimates guide your planning; a specific delivery appointment applies only if one was confirmed for your order.
Request a shipment review and include your order reference, the estimate you were given, and the latest status shown here. You do not need to wait for another scan before asking us to look into an overdue shipment.
A processing step has been recorded in the delivery journey. Read any notice you have received for an action request. This status alone does not provide a new delivery date. Contact us if the estimate has passed or the notice asks for help with delivery details.
This means a delivery run has been recorded. Routes and arrival times can change, so it is not a guarantee of delivery at a particular hour. Check for delivery notices and make sure any required access instructions are available.
Use your order number and checkout email above. For an order with two tracking numbers, choose Package 1 or Package 2 to see each package’s own progress. Packages can arrive separately. A tracking-number lookup shows only the package for that number. If an item is missing from a package that should contain it, ask us to review the order.
Check your mailbox, usual delivery location, household members, building reception, and any delivery notice. If you still cannot locate your parcel, contact us promptly so we can help investigate.
Contact us promptly if your address is wrong, delivery access is needed, or a shipment problem has been reported. For damage, keep the original packaging and take clear photos. Please notify us within 48 hours of delivery; if more time has passed, still contact us with the details.
Reach out if your delivery estimate has passed, a label has not progressed for more than 48 hours, or your parcel has a delivery, address, damage or missing-item issue.
Include your order reference, the latest status, and a short explanation. If you already have a conversation about this order, reply there to keep the updates together.
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