Track Your Shipment

How Tracking Works

Use your carrier tracking number (not the order confirmation code) to see scan events in real time. Tracking typically activates within a few hours after the carrier picks up your parcel.

Status Glossary

• Label Created: The label is printed—waiting on the carrier’s first scan.
• In Transit: Your parcel is moving through the network.
• Out for Delivery: On the truck and expected today.
• Delivered: Carrier marked as delivered; check mailroom, porch, or neighbors.
• Exception: Weather, address issues, or other delays—contact us if it persists.

Troubleshooting

• If tracking shows “Label Created” for more than 48 hours, message support with your order number.
• For “Delivered” but not received, check with household members, building staff, and neighbors; then contact us to start a trace.

Need Help?

Email [email protected]—we’ll assist and, if needed, coordinate with the carrier.