Order number
Found in your order confirmation. Share it with MYSMARTLIFE support so we can locate the purchase.
Follow your shipment.
Enter the carrier tracking number from your shipping email to check the latest available updates. Your MYSMARTLIFE order number identifies your purchase; it is different from the carrier tracking number.
Enter your carrier tracking number
Copy the number from your shipping notification, then use the Ordertracker widget below. For an order with several packages, check each tracking number separately.
Two numbers, two different purposes
Carrier tracking number
Found in the shipping notification when supplied by the carrier. Use it in the tracking widget to look up shipment scans.
What the tracking statuses mean
- Label created
- A shipping label exists, but the carrier may not have recorded the first movement scan. This does not confirm delivery or a completed carrier pickup.
- In transit
- The parcel is moving through the carrier network. Updates may pause between facilities or during customs processing.
- Out for delivery
- The carrier has scheduled the parcel for a delivery run. Check the carrier’s latest information for changes.
- Delivered
- The carrier has marked the parcel as delivered. Check the delivery location, mailroom, household members and neighbours if it is not visible.
- Exception
- An issue such as weather, an address problem or a customs hold may affect delivery. Read the carrier notice and contact support if help is needed.
If tracking does not answer your question
No tracking number yet?
Check your shipping email and junk folder. Normal processing for most in-stock orders is 1–3 business days, before carrier transit. Contact support with your order number if you need an update.
Number not recognised?
Check that you copied the carrier number, rather than your order number. A new number may need the carrier’s first scan before results are available.
No movement after 48 hours?
If tracking remains at “Label created” for more than 48 hours, contact support with your order and tracking numbers. We can review the shipment status.
Delivered, but not received?
Check the usual delivery locations and any carrier notice. If the parcel is still missing, contact us promptly so a carrier trace can be started.
Read the delivery-claim process