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You can check out as a guest. An account provides access to account features such as order history. Use the account menu on the website to sign in or register.

Contact support as soon as possible with your order number and the requested change. Changes cannot be guaranteed once fulfillment or shipment has begun. Contact support.

Orders that have not shipped may be eligible for cancellation. Contact us as soon as possible; cancellation may no longer be possible once fulfillment or carrier handoff has begun. See the cancellation section of the return policy.

Checkout uses Stripe to present the payment methods available for your order. Cards and supported digital wallets are available as displayed. Availability can vary by device, region, currency and provider eligibility. See Payment Options.

Affirm is enabled at MYSMARTLIFE. Select it when it appears among your checkout options. Approval, purchase eligibility, rates and schedules are determined by Affirm; review the offer before accepting. See Affirm payment information.

Displayed prices adjust based on your region or selected currency. Use the site’s currency selector and review the payment currency and final total before confirming. Your card issuer may apply its own currency-conversion charges.

Check the billing details against your card issuer’s records and complete any verification requested by the payment provider. If the issue continues, contact your issuer. If you are unsure whether an order was placed, check your confirmation email or contact support before trying again.

Most in-stock orders are normally processed within 1–3 business days, Monday to Friday, before carrier transit. Product-specific delivery information may differ. See Shipping Information.

Same-day delivery can be available for certain products. Refer to the individual product page and confirm any location or order conditions. Contact support before ordering if you need the item by a specific date. See same-day delivery guidance.

International shipping is available to many destinations. Check the product and checkout information for your address, or ask support to clarify availability. Transit estimates vary by destination and carrier.

For orders outside Canada, customs duties, import taxes and brokerage fees are the buyer’s responsibility. These charges are not included in the purchase price and are typically collected by the carrier or local customs office. See international shipping details.

Look in your shipping email for the carrier tracking number or tracking link, when supplied by the carrier. Your order confirmation number is different. Use Track Your Shipment for help.

A label can exist before the carrier records movement. If tracking remains at “Label created” for more than 48 hours, contact support with your order and tracking numbers.

Check the delivery location, household members, building staff and neighbours. If the parcel is still missing, contact us promptly. The Buyer Protection Policy explains the carrier-investigation process.

If delivery is later than the original checkout estimate, you can request a $5 coupon within 7 days of the actual delivery date. One coupon per order applies, subject to the eligibility rules and exclusions in the Buyer Protection Policy.

Eligible return requests should be submitted within 30 days of delivery. Contact support with your order number and wait for authorization before returning a product. See the Refund & Return Policy.

Contact support promptly with your order number, a description and relevant photos. Keep the packaging. For parcel damage, shipping guidance asks for notification within 48 hours; the return policy separately explains the 30-day period for eligible return requests. If more than 48 hours have passed, contact support with the details.

Approved refunds go to the original payment method. When a return must first be received or reviewed, the refund is initiated after the return is processed. Your bank or payment provider may need additional time.

Commercial warranty terms vary by item. Check the product page and supplied documentation, or ask support about the product you are considering. The return policy explains eligible return requests; it does not establish a single warranty duration for every item.

Review the product’s power, connection, app and hub requirements, along with the selected variant and included accessories. Send support the product link if a detail is unclear. See product quality and purchasing information.

Use the Support Center or email [email protected]. Include your order number for order questions, or the product link for a question before buying. Mention an existing ticket number when following up.