Frequently Asked Questions
Orders & Accounts 🛒
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to easily view your order history, track current shipments, and save multiple addresses for faster future checkouts.
Can I change or modify my order after it's placed?
We move fast! If your order hasn’t entered the shipping process yet, we'll certainly try to make changes. Please contact support immediately with your order number and the requested change. Once the order is being packed, we cannot guarantee modifications.
Can I cancel my order?
You may cancel your order before it is shipped. If payment has already been captured and the order is in the final stages of packing and processing, a small processing fee may apply. Please refer to our Refund Policy for full details on cancellations.
Payments & Billing 💳
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, PayPal, and where available, pay-over-time options. Additionally, pay-over-time installment options may be offered by third-party providers (e.g., Affirm) on eligible orders. Terms and APR, if any, are shown clearly at checkout.
Do you offer installment payments?
Yes, installment options may be offered by third-party providers (e.g., Affirm) on eligible orders. The specific terms, payment schedules, and APR (if applicable) are determined by the provider and are always shown at checkout before you commit.
My card was declined. What should I do?
The most common cause of a failed payment is a mismatch between the billing address you entered and the one registered with your bank. Please confirm your billing address matches your bank records exactly and try again. If the issue persists, please contact your financial institution.
Shipping & Tracking 📦
How fast do you process and ship orders?
Most in-stock orders are processed and prepared for shipment within 1–4 business days before they are handed off to the carrier. Processing time may be longer during major holidays or sales events.
Do you ship internationally?
Yes, international shipping is available to many countries. Options, costs, and delivery estimates will appear at checkout based on your destination and the service you select. Please note that delivery estimates vary widely depending on the destination and time of year.
Will I have to pay customs duties or taxes on international orders?
Yes. International orders may incur duties, taxes, and brokerage fees upon entry into the destination country. These charges are collected by local customs authorities or the carrier and are the customer's responsibility. They are not included in your MYSMARTLIFE order total.
When will I get my tracking link?
You’ll receive an automated tracking email right after we generate the shipping label or when the package receives its initial scan by the carrier. Please allow up to 48 hours for the tracking link to update with carrier movement data.
My tracking link says “Label Created” for over 48 hours. What does this mean?
This usually means the package is awaiting pickup or is moving through the initial stage of the carrier network without an immediate scan. If the link shows “Label Created” for over 48 hours, please contact us and we’ll investigate the delay with our fulfillment center.
Returns & Warranty 🛡️
What is your return window?
If an item arrives defective or damaged, please contact support within 30 days of delivery for a refund or replacement. For returns of non-defective items, please consult our dedicated Refund Policy page for eligibility and conditions.
Does my product come with a warranty?
Yes. Most MYSMARTLIFE products include a limited warranty against manufacturing defects. The specific duration and terms of the warranty vary by item, so please check the product page or documentation included in the box. Always retain your original packaging and accessories when possible for warranty service.
Customer Support 💬
The fastest way to get help is by emailing our dedicated support team. Please always include your order number in the subject line or body of your email to expedite service: [email protected].